Airo

Airo is a voice-first, AI-integrated airport kiosk designed to bring a sense of assistance back into self-service travel environments. While traditional kiosks replace frontline staff, they often fail to create a supporting feeling for travelers, instead asking travelers to actively complete tasks by themselves at moments when their hands and attention are already occupied.
Airo is designed to be an intelligent, approachable assistant rather than a single-purpose terminal. By prioritizing hands-free, voice-driven interaction, Airo reduces physical effort for travelers, particularly in busy travel moments when managing luggage, documents, and surroundings simultaneously. Voice interaction is designed as the entry point to support movement and situational awareness. At the same time, Airo allows users to switch to traditional touch-based interaction when needed, supporting inclusive use across different abilities and environments.
Through secure NFC-based interaction zones, Airo integrates with Digital ID to enable quick identity verification with a single tap. Travelers are greeted by name and presented with relevant flight information, ready for check-in without having to handle physical documents. For more specific or customized needs, Airo offers features such as 3D cabin-view seat selection for better spatial understanding. Once connected, Airo continues to support travelers beyond the kiosk, with flight updates, gate changes, and arrival information synced directly to personal devices. Deployed across departure, transit, and arrival zones, Airo also provides real-time baggage updates and practical AI-driven airport guidance.
Airo is designed to reduce anxiety and make travel systems feel more humane. Rather than asking people to adapt to machines, Airo represents technology that adapts to people, supporting care throughout the journey.